Refund Policy
Last updated: September 27, 2026
We want you to be happy with Feedbot. If a paid plan isn’t right for you, you can get your money back within 7 days.
Feedbot is operated by Aleksei Khaliapin, Lermontovi St. 12, Batumi, Adjara, Georgia. Payments are processed by Creem, our Merchant of Record, and all refunds are issued through Creem to the original payment method.
7-day money-back guarantee
- If you’re not satisfied, you can ask for a full refund within 7 days of your first payment for a paid plan (monthly or yearly).
- The same applies within 7 days after an upgrade to a more expensive plan, for the amount of that upgrade payment.
How to request a refund
- Email support@feedbotai.com from the email address of your Feedbot account, or reply to your Creem receipt.
- Include the order or invoice number from your Creem receipt and, if you like, a short reason. Your feedback helps us improve.
- We confirm the refund within 3 business days and process it through Creem. Your bank may take another 5–10 business days to show it.
When a refund is issued, the paid plan ends and your account moves to the free plan.
When refunds don’t apply
- Requests made more than 7 days after the payment.
- Renewal payments of an existing subscription (cancel before the renewal date to avoid being charged; you keep access until the end of the paid period).
- Extra conversations (overage) that were already used.
- Accounts closed for breaking the Terms of Service, for example the Acceptable Use rules.
If you were charged twice by mistake, or a charge happened after you cancelled, write to us at any time and we will refund the incorrect charge.
Cancelling
You can cancel your subscription at any time in your account settings. Cancelling stops future renewals; it doesn’t refund the current period unless you’re within the 7-day window above.