Automate customer service without losing the human touch
Let an AI chatbot handle routine questions 24/7, send the rest to you with context, and learn which problems keep coming back.
What to automate first. And what to keep for people.
Repetitive questions
Pricing, setup, account and "how do I" questions make up most of the load. The chatbot answers them instantly from your docs.
Simple account actions
Order status, plan details or invoice links can be looked up through your API, with confirmation before any change.
Routing and handoff
Anything sensitive or complex goes to a person with a summary and priority, in Telegram, Slack or email.
Recurring problems
Complaints are grouped into issues, so you fix the cause instead of answering the same question again.
How it works
How to automate customer service in three steps
- 01
List your top questions
Start with the 10–20 questions you answer most often and add them to the knowledge base.
- 02
Turn on the chatbot
Add one script tag to your site, or share the chat link in your app and emails.
- 03
Review every week
Check unanswered questions, fill the gaps and let your coding agent fix recurring issues.
Questions
Can't find an answer? Ask the bot in the corner, or write to us.
What is customer service automation?
Using software, such as an AI chatbot, to answer common questions and handle simple requests automatically, so people only deal with the cases that need them.
Which customer service tasks can be automated?
Answering FAQs, explaining pricing and setup, looking up orders or accounts, collecting contact details and routing urgent cases. Complex complaints and refunds are better handled by a person.
Will automated customer service annoy my customers?
Not if it answers quickly and hands off easily. Feedbot says when it doesn't know and offers a person, so customers don't get stuck in a loop.
How much does it cost to automate customer service?
Feedbot starts free with 50 conversations a month. Paid plans are $5, $15 or $39 a month, with no per-resolution fees.
Keep exploring
Put one agent on your site today
Start on the free plan. Upgrade when conversations grow.